Requesting remote support
Contact the helpdesk of your Mind Express dealer by phone. If necessary, the helpdesk assistant will give you the following instructions to temporarily take over your device.
- Choose
Menu >
Help.
A window with your Mind Express serial number and version appears. - Choose
Remote support and choose OK.
The support window with your ID and password will appear. - Provide the helpdesk assistant with your ID and password. The helpdesk employee can now solve the problem remotely.